Frequently Asked Questions
Everything you need to know about your flooring and home decor orders.
What is the standard delivery time for flooring products?
Most orders are processed within 24 hours. Depending on your location, delivery typically takes 3 to 5 business days for standard items and 7 to 10 days for oversized freight shipments.
Can I request a sample before making a large purchase?
Yes, we offer sample services for many of our carpets, PVC floorings, and mats to ensure the color and texture meet your expectations before you commit to a full order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and bank transfers to ensure a secure and convenient checkout process.
How do I return a product if I am not satisfied?
You can return unused items in their original packaging within 30 days of receipt. Please contact our support team to initiate a return label or to arrange a pickup for bulky goods.
Are your floor mats suitable for underfloor heating?
Many of our products, specifically our office chair mats and area rugs, are designed to be heat-resistant and are fully compatible with standard underfloor heating systems.
Do you offer custom sizes for rugs and runners?
Yes, we specialize in custom-cut runners and mats. Simply select the 'Custom Size' option on the product page and enter your required dimensions.