Returns & Exchanges
At Floordirekt, we want you to be completely satisfied with your home flooring and accessories; if your order doesn't meet your expectations, you can return it within 30 days of delivery.
Initiate Your Return
Contact our customer service team via email or our online portal with your order number and the details of the items you wish to return.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all labels and protective materials are intact to prevent damage during transit.
Ship the Items
Affix the provided return shipping label to your package and drop it off at your nearest authorized carrier location or schedule a collection for larger items.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing